Customer Service Advisor

From £23,000.00 per year

Join Our Growing Team – Exceptional Customer Service Careers Available!

Are you passionate about delivering outstanding customer service?

Are you looking for a new challenge with a company that truly values its employees and customers?

As the largest independent provider of maintenance, repair, and installation services for domestic boilers and central heating systems, we are experiencing exciting growth! To support our continued expansion, we are offering fantastic full-time career opportunities for driven individuals to join our dedicated team.

Saltire Facilities Management is one of the UK’s largest property services providers, working with dozens of public sector organisations to serve more than 120,000 social housing tenants and private homeowners. Specialising in Renewable’s, Gas Services, and Electrical Works, Saltire helps clients decarbonise their housing stock and meet zero-carbon obligations. Additionally, Saltire serves over 7,000 private homeowners by installing high- quality boilers, providing comprehensive service plans, and offering finance options to ensure safe and warm homes.

As a Customer Service Advisor, you will be the first point of contact for Saltire’s clients and tenants, providing professional, friendly, and efficient support. You’ll work within a fast-paced 24/7 contact centre environment, handling inbound calls, scheduling maintenance appointments, and resolving queries related to heating, electrical, and property services.

• Deliver exceptional customer service to customers and clients via phone, email, and live chat
• Handle inbound calls and respond to service requests and queries
• Re-schedule appointments for engineers and coordinate service delivery
• Maintain accurate records using both our in-house and client systems
• Liaise with internal departments to ensure timely resolution of issues
• Follow company procedures and service level agreements
• Adapt to shift patterns based on contact centre traffic.

• Passion for delivering excellent customer service
• Strong problem-solving skills and attention to detail
• Previous experience in a customer service or contact centre role
• Excellent communication and interpersonal skills. 
• Ability to work independently as well as part of a team 
• Experience in the heating, maintenance, or customer service industry is a plus, but not required
• A positive attitude and a desire to learn and grow in your role

If you’re eager to join a company that values hard work, professional growth, and exceptional customer service, we want to hear from you! Take the next step in your career and become part of a team that’s making a difference in the lives of our customers.

We currently have the following posts available:

Shift pattern:

• Backshift 11am – 9.30pm – Rotational Pattern: 4 on 4 off
• Average weekly hours – 32.25 Hours (Hourly rate £13.30)

• Salary from £23,000 per year
• Opportunity for overtime
• Company sick pay
• Free on-site parking
• Private health-care plan
• Employee discount & savings across multiple retailers
• Discounted gym membership
• Employee Assistance Program and Mental Well-being support
• 22 days holiday plus bank holidays which increase with service. 
• The option to buy an additional 3 days annual leave per year
• 1 day per year volunteer day
• £500 refer a friend bonus

Permanent

• Customer service: 2 years (required)

In person