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West Midlands Case Study

Saltire Facilities Management is working on behalf of Stonewater, one of the UK’s fastest-growing social housing providers, to deliver gas servicing, installations, and maintenance at more than 3300 properties across the West Midlands.

Working across the West Midlands, Coventry, Staffordshire, and Warwick, Saltire’s Midlands-based team are targeted to carry out gas boiler installations at 132 properties each year at Stonewater properties but regularly exceeds this, with 168 installations carried out in 2020 alone, as well as more than 3300 services.

“ Within an hour of my repair request Saltire’s engineer was at the door. The man was very helpful and friendly, knew straight away what the problem was, fixed it quickly, and cleaned up when he was finished. Thank you!”
Stonewater Customer

The contract was awarded in 2020, and has the potential to run until 2035, giving Saltire a springboard to further expand its domestic operations in the region. Currently valued at approximately £1.3million per year, the contract will potentially net Saltire £20million over the full fifteen year term available.

As a provider of social housing, Stonewater has a strong mission and set of values which align with Saltire’s own purpose, including providing an ethical service, promoting decarbonisation, and respect for the diverse needs of vulnerable residents.

With this shared ethos in mind, Saltire is working to deliver community benefits in the region for the duration of the contract, including supporting employees from the previous Stonewater contractor to retrain as Gas Engineers, delivering well-paid permanent employment to the area.

Saltire is also in talks with a Midlands-based skills training company to offer support for trainee gas engineers, with staff giving their time to help young people gather the evidence for their portfolio.

“Our West Midlands operation is focused mainly on working with Stonewater, and we currently have a dozen engineers carrying out the work. We’re proud of the service we deliver, and of the benefits we’re delivering to the community at the same time.”

Mick Vale
Operations Manager, England