• From £23,000.00 per year
• 9-Month Fixed Term Contract Backshift | 4 on 4 off | 11:00am – 9:30pm
• £13.30 per hour | 32.25 hours per week

Join a Team That Keeps Homes Warm.

At Saltire Facilities Management, we don’t just answer calls — we help keep over 120,000 homes safe, warm and running smoothly.

As one of the UK’s largest independent providers of maintenance, repair and installation services for domestic heating systems, we work with public sector organisations and private homeowners to deliver essential property services. From renewables and gas services to electrical works, we’re supporting the UK’s move toward lower-carbon housing — and we’re growing.

To support this continued growth, we’re looking for confident, customer-focused individuals to join us on a 9-month fixed term contract within our busy contact centre team.

This is a fantastic opportunity to gain experience in a well-established, supportive organisation — with the potential to open doors for future opportunities.

Saltire Facilities Management is one of the UK’s largest property services providers, working with dozens of public sector organisations to serve more than 120,000 social housing tenants and private homeowners. Specialising in Renewable’s, Gas Services, and Electrical Works, Saltire helps clients decarbonise their housing stock and meet zero-carbon obligations. Additionally, Saltire serves over 7,000 private homeowners by installing high- quality boilers, providing comprehensive service plans, and offering finance options to ensure safe and warm homes.

As a Customer Service Advisor, you’ll be the first point of contact for tenants and homeowners needing assistance with heating, electrical and property services. Working in a fast-paced contact centre environment, you’ll:

• Handle inbound calls, emails and live chat queries
• Schedule and re-arrange engineer appointments
• Provide clear, reassuring support to customers
• Update internal and client systems accurately
• Liaise with engineers and internal teams to resolve issues
• Work to service level agreements and quality standards

You’ll be speaking to customers who may be without heating or hot water — so empathy, efficiency and clear communication are key.

We’re less focused on industry experience and more interested in attitude and capability.

You’ll thrive in this role if you have:

• Previous customer service or contact centre experience
• Excellent communication skills and a calm, professional manner
• Strong problem-solving skills and attention to detail
• Confidence using multiple systems at once
• A positive, team-focused attitude
• Flexibility to work a 4 on 4 off backshift pattern
• A positive attitude and a desire to learn and grow in your role

Experience within heating, maintenance or property services is helpful — but not essential.

• Backshift: 11:00am – 9:30pm
• 4 days on, 4 days off (rotational)
• Average 32.25 hours per week
• £13.30 per hour

This pattern offers excellent work-life balance, with regular days off throughout the year.

• Competitive salary equivalent from £23,000 per annum
• Overtime opportunities
• Company sick pay
• Private healthcare plan 
• Free on-site parking
• Retail discount scheme
• Discounted gym membership
• Employee Assistance Programme & mental wellbeing support
• 22 days holiday plus bank holidays (pro rata)
•  Option to buy up to 3 additional days annual leave 
• 1 paid volunteer day per year (pro rata)
• £500 refer-a-friend bonus

This isn’t “just another call centre role.” You’ll be joining a team that plays a vital role in supporting households across the UK — often when they need us most. We offer stability, structure, and a supportive management team who genuinely value their people.

If you’re looking for a secure 9-month opportunity with a respected organisation — and want to make a real difference to customers every day — we’d love to hear from you.

• Fixed term contract
• Contract length: 9 months

• Bereavement leave
• Company events
• Free parking
• On-site parking

• Customer service: 2 years (required)

In person