Job Description
- From £24,570 per year (DOE)
- Full-time | Monday–Friday | 37.5 hours
About the Role
Plan. Coordinate. Keep Operations Moving.
This isn’t a typical admin role. You’ll be at the heart of our operations — responsible for planning engineer workloads, coordinating appointments, managing KPIs and ensuring our services run smoothly, efficiently and compliantly.
If you enjoy problem-solving, working at pace, and being the person who keeps everything on track, this role is for you.
What you’ll be doing
- Workforce Planning & Scheduling
- Plan and optimise daily engineer routes using our automated scheduling system
- Balance workloads and support manpower planning with Team Leaders and Engineering Managers
- Monitor programme progress and performance against client KPIs
- React quickly to changes, urgent jobs and last-minute amendments Customer & Client Coordination
- Act as a key point of contact for customers and clients
- Manage incoming calls and emails professionally and efficiently
- Book, reschedule and confirm appointments
- Ensure appointment notifications are issued within agreed timescales Compliance & Performance Support
- Prepare and issue daily, weekly and monthly client reports
- Ensure compliance documentation is accurate and submitted on time
- Support adherence to gas and electrical safety legislation
- Maintain accurate system records to protect service standards
What we’re looking for
We’re looking for someone proactive and organised who enjoys responsibility.
- Previous experience in scheduling, coordination or administrative planning
- Confident managing diaries, workloads or field-based teams
- Strong organisational and time-management skills
- Comfortable working in a fast-paced environment
- Excellent written and verbal communication skills
- Good working knowledge of Microsoft Office and planning systems
- Ability to work independently and as part of a team
Experience in property services, facilities management or engineering coordination is advantageous — but not essential.
Working Hours
- Monday to Friday, 08:00–16:30 (37.5 hours per week)
- No weekend work.
What You’ll Get in Return
- Salary from £24,570 per year (DOE)
- Overtime opportunities
- Company sick pay
- 22 days annual leave + bank holidays (increasing with service)
- Option to buy up to 3 additional annual leave days
- 1 paid volunteer day per year
- Private healthcare plan
- Employee Assistance Programme & mental wellbeing support
- Employee discounts & savings scheme
- Discounted gym membership
- Free on-site parking
- £500 refer-a-friend bonus
Why Join Saltire?
You’ll be joining a growing facilities management company where operations matter
— and where planners play a vital role in service delivery. This is an opportunity to
build a career in operations coordination within a supportive, team-focused
environment.
Job Type
Full Time
Benefits
- Bereavement leave
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
Experience
- Administrative: 2 years (required)
- Customer service: 2 years (required)
Work Location
In person