Salary: From £42,000pa DOE
Employment Type: Permanent, full-time
Location: Office-based, Bellshill
Reports to: Service Delivery Director

Saltire Facilities Management Ltd is on an exciting journey of growth and digital evolution. As we strengthen our collaboration with Daikin UK and Daikin Europe, we are investing in someone who can bring clarity, structure and insight into how our business operates from end to end. 

This role offers a unique opportunity to become one of the few people in the organisation who truly understands how each department contributes to Saltire’s overall service delivery. Through a structured 6 month cross departmental development programme, you will immerse yourself in:

• Call centre
• Administration
• Finance & Accounting
• HR
• IT
• Central Purchasing
• Operations

Alongside UK based learning, you will also participate in tailored onboarding visits to Daikin UK (London) and Daikin Europe (Belgium) to build best practice knowledge and international perspective.

Saltire operates in a dynamic environment where multiple teams, systems and workflows come together to deliver high quality services to our customers. As we continue to modernise, integrate new technologies and refine our operations, having a clear, unified view of how information flows across the business is more important than ever.

This role plays a central part in that journey. You will help us:

• Strengthen the connection between departments
• Bring transparency to how processes work from start to finish
• Support smarter decision making with clear, logical insight
• Ensure that new ways of working are aligned, efficient and future proof

Your work will directly contribute to Saltire’s continuous improvement culture and our ambition to build streamlined, scalable processes that support growth and enhance customer experience.

Business Process Understanding & Mapping

• Analyse and document end to end business processes across all departments.
• Produce clear process maps, flow charts and system diagrams.
• Identify opportunities to simplify, standardise and optimise workflows.
• Translate operational needs into structured business requirements.

Process Improvement & Operational Excellence

• Support departments in redesigning processes for efficiency, compliance and scalability.
• Help remove unnecessary manual steps by improving process logic or integration.
• Work with IT and system owners to ensure proposed solutions align with business needs.
• Contribute to projects that enhance digitalisation and data flow.

Cross Departmental Collaboration

• Act as a central point of coordination for mapping interdependencies between teams.
• Facilitate workshops and feedback sessions to build mutual understanding.
• Communicate complex ideas in a simple, clear and pragmatic way.

Tendering Insight & Support

• Review existing tenders during training to build deep understanding of operational requirements.
• After onboarding, prepare and support tender documentation with accurate process input.
• Provide business insights that strengthen bid consistency and credibility.

Training & Group Integration

• Attend structured learning visits to Daikin UK and Daikin Europe.
• Bring back best practices that can be applied within Saltire.
• Help harmonise processes where alignment adds value.

Education and Skills:

• Master’s degree in Economics, Commercial Engineering, Business Engineering, Business Analytics or similar.
• Strong IT affinity — ability to understand workflows, systems and data (no programming required).
• Excellent communication and documentation skills, including diagramming and logical modelling.
• Ability to analyse complex information and structure it clearly.

Experience:

• Minimum of 3 years in business analysis, process improvement, operational excellence, transformation or similar.
• Experience with workflow or ERP/CRM/service management systems is an advantage.
• Familiarity with operational or service driven environments preferred.

Personal Attributes:

• Logical, analytical and detail oriented.
• Curious, engaged and eager to understand “how things work.”
• Strong collaborator who can operate confidently across all levels.
• Able to challenge constructively and think long term.

• Competitive Growth: Annual salary reviews to ensure you’re rewarded for your contributions.
• Benefits Package: Enjoy industry-leading perks and discounts at your fingertips, including employee discounts across major retailers, discounted gym membership, and the option to purchase up to 3 additional days of annual leave.
• Overtime Opportunities: Boost your earnings with regular overtime opportunities available.
• Giving Back: Take one paid volunteer day each year to support a cause that matters to you.
• Referral Rewards: Earn a £500 bonus when you successfully refer a friend to join our team.
• Wellbeing Support: Access confidential support through our Employee Assistance Programme, including mental health and wellbeing resources, and 24/7 GP access.
• Future Security: Plan ahead with our company pension scheme.
• Save on an electric vehicle through our optional salary sacrifice scheme. Or benefit from a tax efficient electric vehicle salary sacrifice scheme (optional).
• Sustainable Travel: Save on your commute with our cycle-to-work scheme.
• Healthcare reimbursement scheme – claim money back for everyday healthcare costs, such as dental treatment, optical, physiotherapy and hospital stays.

Please note: All roles are subject to right to work checks and satisfactory references. We cannot provide sponsorship for this role.