• Salary from £27,000 per year DOE
• Full-time | Monday–Friday | 37.5 hours

Plan. Coordinate. Keep Operations Moving.

This isn’t a typical admin role. You’ll be at the heart of our operations — responsible for planning engineer workloads, coordinating appointments, managing KPIs and ensuring our services run smoothly, efficiently and compliantly.

If you enjoy problem-solving, working at pace, and being the person who keeps everything on track, this role is for you.

• Workforce planning & scheduling
• Plan and optimise daily engineer routes using out automated scheduling system
• Balance workloads and support manpower planning with Team Leaders and Engineering Managers
• Monitor programme progress against client KPIs
• React quickly to changes, urgent jobs, and last-minute amendments

Customer & client support

• Act as a key point of contact for customers and clients
• Manage incoming calls and emails professionally and efficiently
• Book, reschedule and confirm appointments
• Ensure appointment notifications are issued within agreed timescales

Compliance and Performance Support

• Prepare and send daily, weekly, and monthly client reports
• Ensure compliance documentation is completed accurately and submitted on time
• Support adherence to gas and electrical legislation requirements
• Maintiain accurate system records to protect service standards

We are looking for someone proactive and organised who enjoys responsiblity

• Previous experience in scheduling, coordination or administrative planning
• Confident managing diaries, workloads or field-based teams
• Strong organisational and time-management skills
• Comfortable working in a fast-paced environment
• Excellent written and verbal communication skills
• Good working knowledge of Microsoft Office and planning systems
• Ability to work independently and as part of a team

Experience in property services, facilities management or engineering coordination is advantageous — but not essential.

• Monday to Friday, 08:00–16:30
• 37.5 hours per week
• No weekend work

• Competitive Growth: Annual salary reviews to ensure you’re rewarded for your contributions.
• Benefits Package: Enjoy industry-leading perks and discounts at your fingertips, including employee discounts across major retailers, discounted gym membership, and the option to purchase up to 3 additional days of annual leave.
• Overtime Opportunities: Boost your earnings with regular overtime opportunities available.
• Giving Back: Take one paid volunteer day each year to support a cause that matters to you.
• Referral Rewards: Earn a £500 bonus when you successfully refer a friend to join our team.
• Wellbeing Support: Access confidential support through our Employee Assistance Programme, including mental health and wellbeing resources, and 24/7 GP access.
• Future Security: Plan ahead with our company pension scheme.
• Save on an electric vehicle through our optional salary sacrifice scheme. Or benefit from a tax efficient electric vehicle salary sacrifice scheme (optional).
• Sustainable Travel: Save on your commute with our cycle-to-work scheme.
• Healthcare reimbursement scheme – claim money back for everyday healthcare costs, such as dental treatment, optical, physiotherapy and hospital stays.

• Administrative: 2 years (required)
• Customer service: 2 years (required)

You’ll be joining a growing facilities management company where operations matter — and where planners play a vital role in service delivery. This is an opportunity to build a career in operations coordination within a supportive, team-focused environment.