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MY SALTIRE STORY

Bria

Administrator Apprentice
Tell us about where you work and the type of job you are currently doing?

I have worked at Saltire for just over six months, working in the admin team, supporting various different Housing Association clients and Local Authority customers supporting our field teams to offer a range of home services from heating installation to solar panel installation and other renewable energy solutions.

Currently, I am doing a Modern Apprenticeship in Business & Administration and I am looking forward to continuing to learn more and develop my skills further.

What does your role entail?

I currently run three of the contracts that the business has for Housing Associations across Glasgow. I enjoy working as part of a team and being involved with our different clients. I plan engineers routes on a day-to-day basis. I have always wanted to get into an administrative role as I feel there are good ways for me to progress.

Talk me through your career journey from school to present?

When I left school I really didn’t know what I wanted to do, so like many people got a job in retail and done some courses at college.

An opportunity to get an apprenticeship with Saltire came up, and I jumped at the chance.

What advice would you give to young people who are considering their career path?

My advice would be to think about what you enjoy doing first. Also be honest about whether you want to work for a big company and how ambitious you are.

Would you recommend a Modern Apprenticeship to other young people?
Although I have only just started my apprenticeship, I am really enjoying it and looking forward to learning new skills. It’s such a great opportunity for anyone looking to start a career within the industry.

Lewis Guy

Electrical Apprentice
Tell us about where you work and the type of job you are currently doing?

I’m currently working at Saltire facilities management in Bellshill as one of over 250 employees covering many trades from electrical technicians, Gas Heating engineers and renewable technicians, as well as many roles within our main office.

I joined as a school leaver and started my apprenticeship in 2017, so I’ve been here for over 6 years. We work with Housing associations and local authorities, offering a range of home services from heating installation to solar panel installation and renewable energy solutions in people’s homes.

Since I qualified as an electrician, I have worked on jobs such as EICR testing in people’s houses, rewiring for heating installations and other minor works.

What are your duties day to day?

I previously worked as part of an installations team, doing rewiring for heating installs, usually bigger projects. I’m working as a tech lead, so my duties tend to be more solo projects, which always need a bit more thought.

My duties often involve testing, fault finding, and smoke alarm upgrades.

Did you always plan on an apprenticeship?

I’d always considered taking an apprenticeship as another option if I didn’t go into playing football at a professional level. It was my backup plan!

University didn’t seem like it would be the right fit for me. I needed a more flexible option to learn, and an apprenticeship would allow me that whilst still getting my qualifications. I knew that if I did take on an apprenticeship, it would be an electrical one. I liked the idea that this trade allows me to work anywhere.

What is your advice to those considering an apprenticeship?

My advice would be to go for it! An apprenticeship will set you up with essential skills, not just in your trade but also skills for life! By learning on the job, you can get a foot up in the world and earn money faster.

If you’re considering an apprenticeship, you need to be willing to learn and be interested in your trade, and remember that there is no such thing as a stupid question!

Can you talk us through your time as an apprentice?

I first heard about the apprentice opportunities after speaking to one of the Saltire operations managers, Mark, at a career event run by my high school.

My apprenticeship was a hybrid model, with my time split between technical learning in college and being onsite replicating skills learned in a working environment. In an apprenticeship, you work your way up and earn your place; through that, you get to know every part of the process! Throughout my time, I worked with a whole range of different people, which showed me different ways of doing things and helped me find out what methods suited me best.

My time as an apprentice involved working away from home for periods, which was an excellent experience. I worked on Saltire’s contract in Dumfries. I stayed there for about 6 months, which was really good for my development in my trade and also personally.

How has your apprenticeship developed you as a person? What impact has it had on you?

I’ve definitely become more confident as a person. I’ve gained so many life skills, from working with the public to solo problem-solving and thinking on the spot in challenging situations.

I’ve also become more financially independent; an apprenticeship means you have your own money to spend and look after. My time management skills have improved, too; I can prioritize my work and make sure I’m meeting deadlines.

What advice would you give to young people considering their own career path?

I think it’s important to remember to commit to a career path you know you’ll enjoy! You’ll be doing it for several years, so first, make sure to choose a path that involves something you’re good at and take an interest in, but also an option with room for progression so you can move up the ladder in that career!

Tell us what opportunities are available to you now that you are qualified? What are you looking forward to?

I’m looking forward to advancing within my industry; there are loads of different options I have to progress within pricing, surveying, or moving into engineering. I know that through my trade, I can work anywhere in the world, and I’d like to be able to further my knowledge in other countries, too, somewhere like Australia!

Murray

Gas Engineer Apprentice
Tell us about the job you’re currently doing and what it involves.

I’m currently completing the second year of my apprenticeship, and I’m working on domestic heating installations as part of one of our install teams. Now, my role involves helping out tradesmen with installation with tasks like helping with cutting pipes, soldering valves and installing radiators in these domestic properties.

What has your journey from school to the present been like?

I left school in my sixth year and worked as a labourer but quickly realised it wasn’t the job for me. I wasn’t enjoying my time, and I found the work repetitive.

Finding an apprenticeship had always been the plan for me; I wanted to have the opportunity to learn and develop my skills on-site, not just in a classroom.

In my fourth year of high school, I completed a week of work experience with Saltire, and I also had some friends who were on the gas apprenticeship scheme, so it felt like the right path for me.

Tell us about your time as an apprentice so far.

I’m currently attending City of Glasgow college and working onsite with the installs team. It’s definitely made me more independent. There a good balance between getting practical experience from the tradesmen and being in a classroom to get more technical, in- depth knowledge.

My installations team handle the ad hoc heating upgrades, which means we work across multiple regions for multiple contracts. The work varies from job to job, keeping it new and fresh. It doesn’t feel repetitive. I’ve been kept on the same installs team throughout my apprenticeship.

The other tradesmen on my team have been brilliant to work with; they’ve mentored me through my time and provided loads of hands-on knowledge.

Do you have any advice for young people considering their career path?

I’d recommend considering an apprenticeship scheme to other young people. For me, having a more detailed outline of the job through a scheme made it easier to know if it was right for me, and it helped me learn what the job involves.

Have you felt any personal developments through your time as an apprentice so far?

I feel I’ve become more responsible. My tasks are often solo-based, so I have to take full responsibility for the outcome. My standard of work has definitely increased also, and I take pride in the work I produce. Working in installs has definitely improved my confidence through working in domestic properties, and I’m more comfortable speaking to customers and working with the public.

What are the next steps for you?

Right now, I’m really looking forward to completing my time as an apprentice and fully qualifying as a gas engineer. I want to stay working in the installations department once I’m qualified.

I’D DEFINITELY RECOMMEND JOINING THE APPRENTICESHIP SCHEME AT SALTIRE!

Jonathan Grabiec

Domestic & Commercial Gas Engineer
Tell us about your role in Saltire.

My role in Saltire is within the void properties team as a gas engineer. We work on the North Lanarkshire contract, and our role as a team is to bring void properties up to specification for new customers to move in. Within the team, I look after any boiler services, repairs, maintenance, or remedial work. Working to quick deadlines is crucial for our team, making sure we have properties returned in time for those needing homes.

Talk me through your career Journey. How did you end up deciding on an apprenticeship?

I left school after my 5th year. I felt the idea of university was pushed onto me during high school, but once I weighed up my options, I realized going to uni wasn’t in my best interests.

Full-time education doesn’t give you a break; you have to work to meet coursework and project deadlines any time you’re not in lectures or tutorials, which I felt wouldn’t give me enough downtime. Equally, the thought of going into such significant debt with no certainty of a job didn’t seem like a good option.

By taking on an apprenticeship, I was able to gain my qualifications whilst still working, getting paid and gaining life skills.

What was your time like as an Apprentice?

My apprenticeship was a split between time in college and working. It was a bit more challenging as COVID-19 restrictions were introduced during my time as an apprentice, and the majority of my college was moved online, as well as the restrictions to working in the field.

Regardless, the benefits of the programme outweighed these challenges and haven’t hampered me in the long run. It helped me to become more adaptable in challenging situations.

My apprenticeship is structured to allow me to gain multiple qualifications across all aspects of the industry. I have qualifications in both natural domestic and commercial gas, as well as in F gas. I’ve also gained my 18th edition for electrical installations and an SVQ3 in building.

Multiple Saltire engineers mentored me throughout my time as an apprentice, which helped me learn vast skills in both my trade and communication, money handling skills, and customer service through tenant interactions. My time was also crucial in learning how to conduct and present myself in different environments and finding where there was room for progression.

What advice would you give to young people who are considering their career path?

I’d definitely encourage any young person, male or female, to think about taking up an apprenticeship. More and more young women are going down the route of apprenticeships and getting a trade; it’s not just for young men.

Making use of career events, but in particular work experience opportunities, is something I can’t recommend enough. I completed my 4th year of work experience placement with Saltire, and it was really beneficial for giving me a better idea of what worked for me.

Seeking out a work experience placement looks great on your CV, and more importantly, it can help you form decisions for your future and work towards finding out what’s right or, more importantly, what isn’t for you.

Tell me what opportunities exist now you have qualified and what you are looking forward to.

In the long term, I’m looking towards moving into the management side of the business and helping to run things on an operational level; Saltire makes this option a lot more accessible as all of our managers are off the tools and have worked their way up. It’s an opportunity that allows for so much internal growth and the option to expand my role.

Now that I’m qualified, I’ve been able to take on a mentoring role and begin working with apprentices myself. I’ve really enjoyed this new development in my role because I feel I can relate to the new apprentices being young myself and having gone through the process recently.

I can give back some of the advice and skills that I was taught and engage with these other young people as they develop their careers.

Define your apprenticeship, discuss how it has developed you as a person, and its impact on you.

I honestly feel that taking on an apprenticeship will improve all of your life skills through the responsibility it gives you, through working with money where it really matters.

When you do an apprenticeship, you work alongside people with authority, which has given me a lot more confidence. I’d say I’ve become much wiser, and my maturity has developed. At the end of the day, we’re still a private sector business, so you get to develop your understanding of those aspects of the business, from pricing jobs to dealing with suppliers and manufacturers.

John Higgins

Private Works Manager
What’s your current role, and what do you do day-to-day?

As Private Works Manager at Saltire my day to day tasks include;

  • Checking and amending planning to suit business and customer requirements
  • Surveying and price chargeable works for clients
  • Attending install surveys and provide quotes to customer
  • Liaising with contracts managers to arrange installations
  • Dealing with any customer queries/ complaints
  • Working with clients to make sure Saltire are providing the service they expect
How long have you been at Saltire? How has your role progressed over the years?

I started my career with Saltire as an apprentice Gas Engineer in August 2007. After completing my apprenticeship I worked on multiple different service and maintenance contracts before moving on to the Private Works team in 2015. After 2 years as Repair Engineer on the maintenance section I was promoted to Engineer Supervisor.

Working alongside our Operations Managers I helped build and improve our existing Private Works Department. We improved all areas but focused mainly on customer service. This has helped the private section to grow significantly, and currently Saltire has 7000+ private customers.

I was promoted to Private Works Manager in March 2020. This promotion allowed me to fully review the section and implement any relevant changes to further improve the section. We are now adapting to the ongoing changes in the gas industry by tailoring our services to what customers need and want. It is an exciting time to be part of Saltire and I look forward to the future, further building and modernising this section alongside my team.

Can you share your favourite things about being part of Saltire?

My favourite thing working with Saltire is the variety of work I get involved in every day. I get to work on all different aspects of the business from planning and pricing, to client queries and technical advice for our engineers.

Liaising with different trades daily has widened my knowledge of different sections operate, and even after 15 years with Saltire I am still learning how different sections work all the time. Now I’m also looking forward to future changes within Saltire, as the current drive to improve the company and further modernise is exciting.